You can request permanent deletion of your MeetGala account and its associated data at any time. Here's how, and what to expect.
How to Request Deletion
- 1
Send an email to support@paygala.co with the subject "Delete my MeetGala account".
- 2
Include the email address or phone number registered on your MeetGala account, so we can verify it's really you.
- 3
We'll confirm your identity and process the request — your account and data will be deleted within 30 days. You'll get a confirmation email once it's done.
You can also request deletion from inside the App: open Settings → Edit Profile and
contact support from there, or simply email us using the button above — either way reaches the same team.
What Gets Deleted
- Your profile information — name, email, phone, gender, profile photo.
- Your booking history and any saved provider/business details.
- Chat messages, attachments, and call history tied to your account.
- Status posts and photos.
- Your wallet balance record and stored payment preferences.
- Device/push-notification tokens.
What We May Retain, and Why
A limited amount of data may be kept even after deletion, where we're legally or operationally required to:
- Financial/transaction records — retained as required for accounting, tax, and anti-fraud obligations related to wallet top-ups and payments processed through PayGala.
- Fraud-prevention and safety records — retained where needed to investigate abuse, fraud, or violations of our Terms of Service.
- Backups — data may persist in encrypted backups for a limited period before being purged as part of our normal backup rotation.
Any data retained for these reasons is not used for any other purpose and is deleted once it's no longer required.
Questions
If you have any questions about this process, reach us at support@paygala.co. See also our Privacy Policy for more on how we handle your data.