This page explains how to request deletion of your Shazi account and the personal data associated with it — whether you signed up as a customer, restaurant partner, or driver. Shazi is operated by PayGala Limited, Dar es Salaam, Tanzania.
How to request deletion
To delete your account, send us an email from the email address or phone number registered on your account:
- Email paygalalimited@gmail.com.
- Use the subject line "Delete my account".
- Include the full name, phone number, and account type (customer, restaurant or driver) on your account so we can verify your identity.
We will verify your identity and complete the deletion within 30 days. We will confirm by email once your account has been deleted.
What gets deleted
Once your request is verified, we delete the personal data linked to your account, including:
- Your account details (name, email, phone number, password and profile photo);
- Saved delivery addresses;
- Restaurant menu and business details (for restaurant partners), or vehicle and verification documents (for drivers);
- Your reviews and support messages;
- Your push-notification token and device information.
What we may keep
Some information cannot be deleted immediately because we are legally required to retain it. We keep the following for the period required by Tanzanian legal, accounting and tax obligations, after which it is securely deleted or anonymised:
| Data kept | Reason | Retention period |
|---|---|---|
| Order and payment/transaction records | Tax, accounting and regulatory obligations | Up to 7 years after the order is completed |
| Records needed to resolve disputes or enforce our agreements | Legal claims | Until the matter is resolved |
You cannot delete your account while you have an order, delivery, or payout in progress. Please wait for it to complete, then request deletion as described above.
Questions
Shazi · PayGala Limited
Email: paygalalimited@gmail.com
Dar es Salaam, Tanzania
For more on how we handle your data, see our Privacy Policy.