This page explains how to request deletion of your TiketiGala account and the personal data associated with it.
1. Who can request deletion
TiketiGala agent and admin accounts are created by a bus company ("Operator") administrator — there is no self-service sign-up. Because of this, an account can be deleted in either of these ways:
- By your Operator's administrator — an admin can remove your account at any time from the "Users" section of the TiketiGala web dashboard.
- By contacting us directly — email us at the address below from the phone number or account you want removed, and we will verify the request with your Operator before deleting it.
2. How to request deletion
Send an email to support@paygala.co with:
- Your full name and username
- The phone number on your account
- The name of the bus company (Operator) your account belongs to
We will confirm the request and process it within 30 days.
3. What gets deleted
- Your account profile: name, username, phone number, login credentials, and role/permission settings
4. What is retained, and why
Some information cannot be deleted immediately, even after your account is removed, because it is needed for legitimate accounting, regulatory, or dispute-resolution purposes:
- Tickets you issued — passenger name, phone number, fare, and trip details on tickets already sold remain on file as part of the Operator's sales and financial records.
- Regulatory records — for Operators enrolled in LATRA's Universal Ticketing System, trip and reservation data already reported to LATRA is retained per Tanzanian transport-regulatory requirements.
This information is retained only as long as reasonably necessary for those purposes, consistent with the retention terms in our Privacy Policy, and is not used for any other purpose once your account is deleted.
5. Passenger data
If you are a passenger (not an agent/admin) and want a booking made on your behalf removed or corrected, please contact the bus company you travelled with, or email support@paygala.co and we will pass the request to the relevant Operator.
6. Contact
- Email: support@paygala.co